Question 1

When will my item ship?

Accepted Answer

All ready-to-ship items will be processed and shipped within 3-5 business days of purchase. Orders are shipped via USPS, and tracking information will be provided once your item has been dispatched.

Question 2

What if my package is lost or stolen?

Accepted Answer

Ash and Stone Silverworks is not responsible for items lost, damaged in transit, or stolen after delivery. If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim.

If you are concerned about package security, signature confirmation can be added to your order upon request at the buyer’s expense.

Question 3

Where do you ship?

Accepted Answer

Currently we are only shipping within the United States.

Frequently Asked Questions

When will my item ship?

What if my package is lost or stolen?

Where do you ship?